buzz baji Privacy Policy

1. Introduction and Scope of Application

buzz baji is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all individuals who register on the platform, browse it, or use buzz baji's services in any way.

This policy has been prepared so that you can clearly understand — what information is collected about you, why it is collected, how it is used, and what measures are taken to keep it safe. To learn more about buzz baji's overall terms of service, you should read the Terms and Conditions page — all rules and regulations for using the platform are recorded there.

This policy applies only to the buzz baji platform (buzzbaji.cam) and its mobile application. buzz baji is not responsible for third-party websites or services.

2. Types of Information Collected

2.1 Information Provided at Registration

When opening an account on buzz baji, you are required to provide the following information:

• Full name and date of birth (for age verification — all users must be 21 years of age or older)
• Mobile number and email address
• Country of residence and nationality
• Password (stored in encrypted form — never kept in plain text)

2.2 Identity Verification Information (KYC)

For financial transactions above a certain amount or for account verification, additional information may be requested, such as:

• National ID (NID) or passport copy
• Mobile banking account details (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)

2.3 Automatically Collected Information

Some information is automatically collected while using the platform:

• IP address and device identification information
• Browser type and operating system
• Login time and date, session details
• Pages visited and click patterns
• Transaction history — deposit, withdrawal, and betting records

2.4 Cookies and Tracking Technologies

buzz baji uses cookies and similar technologies to improve platform functionality and personalize the user experience. Cookies can be disabled from browser settings, but this may limit some features of the platform.

3. Purpose of Information Use

Collected information is used for the following purposes:

1. Account Management: To handle registration, login verification, password reset, and account security.
2. Financial Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
3. Service Improvement: Usage patterns are analyzed to improve platform games, bonuses, and the overall experience.
4. Fraud Prevention: To identify illegal activity, multiple accounts, or bot usage.
5. Customer Support: Account information is used to provide assistance via 24/7 live chat or email.
6. Responsible Gaming: To identify unusual playing patterns, assist users, and help set limits where needed.
7. Promotional Communications: To inform you about bonus offers, promotions, or new platform features — you can opt out of such communications at any time.

4. Information Sharing and Third Parties

buzz baji does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, banks), identity verification, fraud analysis, and technology services. These partners may only use the information for the specified purpose and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed in response to court orders, government directives, or legal processes. In such situations, we are obligated to comply with legal requirements.

4.3 Protecting Platform Security

Information may be used or shared as a necessary measure to protect the platform, ensure user safety, or prevent illegal activity.

4.4 Game Studios and Content Providers

Personally identifiable information is not shared with game studios including Pragmatic Play, Evolution, JILI, Spribe, and others. Only anonymized or aggregated data may be used for service quality improvement.

5. Data Security Measures

buzz baji follows industry-standard technical and organizational measures to keep your information safe:

• SSL Encryption: All communications on the platform are secured via SSL/TLS protocol.
• Data Encryption: Sensitive information — passwords, payment details — is always stored in encrypted form.
• Access Control: Only authorized staff can view user information for specific purposes.
• Regular Security Reviews: Regular audits are conducted to identify system security vulnerabilities.
• Two-Factor Verification (OTP): An additional verification layer is used for login and large transactions.
• Data Backup: Information is securely backed up so that no data is lost due to technical issues.

However, it is not possible to guarantee 100% security on the internet. For this reason, it is your responsibility to keep your account password confidential and to notify the buzz baji support team immediately if you notice any suspicious activity.

6. Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, information may be retained for as long as necessary to fulfill legal or regulatory obligations, investigate fraud, or resolve disputes.

Financial transaction records — deposit, withdrawal, and betting history — are kept for the period specified under applicable regulations. After that period, information is securely deleted or anonymized.

7. User Rights

As a buzz baji user, you have the following rights:

1. Right to Access: You can ask buzz baji at any time what information is held about you.
2. Right to Correction: You can contact the support team to correct any incorrect or incomplete information.
3. Right to Deletion: If you request account closure, arrangements will be made to delete your information within the limits of legal obligations.
4. Right to Opt Out of Promotional Communications: You can request to stop receiving marketing emails or messages at any time.
5. Data Portability: You can request to receive information about yourself in a readable format.

To exercise these rights, contact buzz baji's 24/7 live chat support or reach us by email. To learn more about rights and protections related to responsible gaming, read the Responsible Gaming page.

8. Protection of Minors

buzz baji strictly prohibits account registration and platform use by anyone under 21 years of age. Age verification is mandatory at registration, and additional proof may be requested in cases of doubt.

If it is found that a minor has accessed the platform, the account is immediately closed and the collected information is deleted. If a parent suspects their child is using this platform, they are requested to notify our support team immediately.

9. International Data Transfer

buzz baji may use servers and service providers located in various countries to deliver its services. In such cases, your information may be transferred outside Bangladesh. However, wherever information is transferred, the protection standards described in this policy are maintained and appropriate agreements with third-party partners are ensured.

10. Policy Changes and Updates

buzz baji may review and update this privacy policy from time to time. If any significant changes are made, a notice will be published on the platform and registered users may be notified by email or mobile.

If you continue to use the platform after changes are made, you are considered to have accepted the updated policy. It is therefore recommended that you check this page regularly.

To learn more about buzz baji or find out details about our operations, visit the About Us page.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the buzz baji support team:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

We take all complaints seriously and try to resolve them as quickly as possible. For general questions, checking the FAQ section may get you a faster answer.